KUALITAS PELAYANAN DALAM MENINGKATKAN KEPUASAN NASABAH PADA PT.CENTRAL SANTOSA FINANCE CABANG BANJARMASIN

Abstract

Abstract,
       This research aims to analysis customer satisfaction related to
services provided by PT.Central Santosa Finance Branch of Banjarmasin.
        The method used in this research is descriptive method. The object
of research is PT.CentralSantosa Finance Branch of Banjarmasin.
        This research found that the service has been done has been good,
but based on the results of the research found problems such as slow
application process, lack of staff at the cashier, a parking area which is
still less extensive and the slow process of completion.